Return Policy
We want you to love every Lalina purchase.
If something is not quite right, we are here to make the return process as smooth as possible.
Your Return Window
You have 14 days from the date you receive your order to request a return. Just reach out, and we will get things started. We ask that items arrive back to us within 21 days of the purchase date.
Please note that returns received after 21 days unfortunately cannot be accepted.
Is My Item Eligible?
To qualify for a return,
items must be:
- Unworn, unwashed, and unaltered
- In their original condition with all tags attached
A couple of things to keep in mind:
- FINAL SALE items cannot be returned or exchanged.
- International orders are final sale. UK orders are the exception and are fully eligible for return.
As a young, independent brand, every order truly means the world to us. At this stage, we are unable to support international returns and exchanges due to high logistical costs and customs challenges. Keeping international orders final sale allows us to focus on what matters most: crafting our collections in small, carefully made batches and maintaining the highest quality for customers worldwide. We greatly appreciate your understanding.
How to Start a Return
It is simple. Just follow these steps:
1. Email us at [[email protected]] with your order number and reason for return.
2. Once approved, we will send you a return label and instructions.
A $12.95 return label fee will be deducted from your refund. This fee is waived if your item arrived damaged or defective.
3. After we receive your item, please allow 5–7 business days for processing.
4. Your refund will be returned to your original payment method. Please note that shipping fees, taxes, and duties are non-refundable.
A Few Other Things to Know
Lalina Bags is not responsible for international shipments lost in transit.
- Unauthorized returns may be sent back to you or disposed of.
- We are unable to offer price adjustments on previous purchases.